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Project 1

Project 1

Project 1

Project 1

Project 1

Project 1

Active Directory Home Lab

Built a Windows Server domain controller using Active Directory. Created users, departments, and managed a simulated company network.

Project Overview

Active Directory Domain Controller Setup (Windows Server)

Built a Windows Server environment and configured Active Directory Domain Services (AD DS).

Created a domain controller (chase.local), added users, and organized departments using Organizational Units (OUs).

Configured DNS and promoted the server to a domain controller.

Demonstrates real-world identity and access management in a business network.

Active Directory Lab Walkthrough

Implementation Details

Step-by-Step Implementation:


• Configured Windows Server environment and installed Active Directory Domain Services (AD DS)  


• Promoted server to Domain Controller and created domain: chase.local 

 

• Verified domain structure and default Active Directory configuration

  

• Created user accounts and security groups within Active Directory

  

• Organized users into Organizational Units (HR, Sales, IT)  


• Applied logical structure for identity and access management  


• Demonstrated real-world Active Directory administration and user management  

Project 2

Project 2

Project 2

Project 2

Project 2

Project 2

osTicket Help Desk System (Ticketing System Lab)

Deployed and configured an osTicket help desk system using XAMPP and MySQL. Created and managed Support Tickets, responded to users, and simulated real-world IT support workflows.

Project Overview

osTicket Help Desk System (Ticketing System Lab)

Configured a fully functional help desk environment using osTicket, XAMPP, and MySQL.

Installed and configured the application, connected it to a MySQL database, and completed initial system setup.

Created and managed support tickets, responded to users, and simulated real-world IT support scenarios.

Demonstrates ticket lifecycle management, user communication, and basic troubleshooting in a help desk environment.

osTicket Lab Walkthrough

Implementation Details

Step-by-Step Implementation:

  • Installed and configured XAMPP (Apache, MySQL, PHP) to create a local web server environment 


  • Downloaded and extracted osTicket files into the XAMPP htdocs directory


  • Configured IIS/Apache services and verified localhost connectivity


  • Created a MySQL database using phpMyAdmin for osTicket


  • Renamed and configured the osTicket configuration file (ost-config.php)


  • Completed web-based installation and connected osTicket to the MySQL database


  • Set up admin account and initial system configuration settings


  • Verified successful deployment by accessing the osTicket dashboard


Ticketing Workflow Demonstration:

  • Created and submitted support tickets through the user portal


  • Viewed and managed tickets from the staff dashboard


  • Assigned, responded to, and updated ticket statuses


  • Demonstrated full ticket lifecycle from creation to resolution


  • Closed tickets after successful issue resolution



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